Analyst Training, Agents, Customers & Merchants Support

• Executes policies, procedures and guidelines cascaded by the functional lead and ensures compliance with the same;
• Complies with the set governance mechanisms, under supervision from the functional lead;
• Evaluates the efficiency and effectiveness of Agents, Customers, Merchants Support & Training strategies and propose and offer suggestions for improvements;
• Trains Agents, Customers and Merchants Support Operations;
• Defines guidelines for conducting Sales channel, Merchant, Agent, Agent Aggregator & MTN Dealer (GSMCo led) network training and develop training collaterals;
• Defines guidelines for training for both converged and traditional MTN dealers and develop training collaterals;
• Provides periodic performance reports and updates on knowledge gaps and implements actions to help address the identified gaps;
• Ensures regular updates of all user guides and training manuals;
• Ensures that Agents involved in Customer acquisition and at point of sales are familiar with Finco products and services;
• Ensures that all Agents are trained and manage to submit 100% KYC documentation in compliance with regulations;
• Ensures that all Agents are adequately trained on AML/CFT procedures;
• Tracks training effectiveness by deploying post training assessments, surveys etc;
• Monitors participant coverage and ensures threshold coverage is met;
• Gathers training needs from time-to-time and ensures that the curriculum is up-to-date and meets all standards forth by the group.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Degree in any related discipline or its equivalent in area of specialization;
• A minimum of 2 to 3 years’ total experience in Fintech/Financial services partner management or allied field is required;
• Experience in Fintech, banking or Mobile Money is preferred.

Women are strongly encouraged to apply

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.